Shipping Policy
Everything ships from Portland, Oregon. Flat eight dollars anywhere in the United States, free over seventy-five, and two to four business days once it leaves us.
Last updated 1 September 2026.
Where we ship
All fifty states and the District of Columbia. We do not ship internationally yet, and we cannot ship to APO, FPO or DPO addresses at the moment. Devices go to a street address only, because they travel with a signature.
What it costs
- $8 flat per order, whatever is in it and however much it weighs.
- Free once the order reaches $75 before sales tax.
- Devices are included in both — a laser cap ships on the same terms as a bottle of shampoo.
When it goes out
We pack Monday through Thursday. An order placed before 12:00 Pacific Time on a packing day goes out that afternoon; anything later goes the next packing day. Orders placed Thursday afternoon through Sunday leave on Monday. We do not dispatch on federal holidays.
How long it takes
Two to four business days in transit is typical.
- Oregon and Washington: often next day.
- California, Idaho, Nevada: two days.
- Mountain states and the Midwest: three days.
- East Coast and the South: four days, occasionally five in winter.
These are the carrier’s working days, not calendar days, and they start when the parcel is collected — not when you place the order.
Devices
Laser caps ship insured for their full value and require a signature on delivery. If nobody is in, the carrier leaves a card and tries again; after three attempts the parcel comes back to us and we treat it under “returned to sender” below.
Tracking
A tracking number is emailed the moment the label is printed. It usually takes a few hours to start moving — a number that shows nothing at nine in the evening is normal, not lost.
Getting the address right
Check it at checkout. We can change an address any time before dispatch: email support@hairlossrescue.com with the order number. After dispatch, a re-route is up to the carrier and may carry a fee we will have to pass on.
If a parcel comes back because the address was wrong, incomplete, or refused, we refund the order minus the outbound shipping we actually paid. Say the word and we will send it out again to a corrected address at the normal rate instead.
Weather and other delays
Winter closes the Cascade passes and ice shuts the Columbia River Gorge, which is where most of what leaves Portland heads east. There is nothing either we or the carrier can do about that. We will tell you if we know your parcel is sitting in a depot, and we do not charge again for a delay.
If a parcel goes missing
If tracking has not moved for seven business days, write to us. We open a claim with the carrier and — this is the part that matters — we send a replacement or refund you straight away rather than making you wait for the claim to close.
If it arrives damaged
Photograph the outer box and the contents before you unpack any further, and email us within seven days of delivery. We replace or refund, and we do not ask you to send a leaking bottle back.
Sales tax
Oregon has no sales tax. Where an order ships to a state that taxes it, the tax is calculated and shown at checkout before you pay. Because we ship only within the United States, there are no duties or import charges to pay on arrival.
Contact
support@hairlossrescue.com — Hairloss Rescue Inc., 5441 S Macadam Ave, Ste N, Portland, OR 97239, (503) 555–0142.